We do not accept items returned directly without our approval. All returns must first be approved by our customer service team.
Items returned must be in their unused condition with the original packing.We only accept returns within 15 days after the customer receives the order.(Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
#THE BATTLE CATS PLUSH TOYS FULL#
If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes, and bedding after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. Please contact us by email at and one of our helpful support staff will organize a reprint or a refund for you! Thankfully, it is rather unusual! But, if it is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.Īll we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print, or the damaged area of the item. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Note: Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement.Īt, we are doing our best to ensure product quality and order accuracy. After 24 hours, your order has already been placed in production and can no longer be modified.
Not in love with your new purchase? Please contact our customer service at, we’d be more than happy to help you sort your issue out and find the best solution for you!Īfter your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation.
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